Refund and Returns Policy

At The Booklet, we want you to have the best possible shopping experience. Our Returns & Refunds Policy is here to ensure transparency and make sure you feel confident when ordering from us.

📦 Returns & Refunds

✅ Eligibility for Returns

Items can be returned if they arrive:

Damaged
Defective
Or if the wrong item was delivered

To start a return, please contact our support team within 15 days of receiving your order.

⏱️ Timeframe for Returns

Returns must be initiated within 15 days of delivery. We’re unable to process returns or refunds for requests made after this period.

🔁 Return Process

To initiate a return, email us at: support@thebookletstore.com
Include:

Your order number
A brief description of the issue
Any relevant photos or screenshots

Our support team will guide you through the return and refund process step by step.

📚 Condition of Returned Items

Items must be unused, in original packaging, and in the same condition as received.
Books with personal annotations, highlights, or signs of wear may not qualify for a full refund.

💸 Eligibility for Refunds

We offer refunds in the following cases:

First return? ✅ Free return label included
Package is lost in transit
Item is damaged upon arrival
Incorrect or missing item
No delivery within 40 days of purchase
You’re simply not satisfied (first return only – must be within 15 days)

🔄 Refund Procedure

After the returned item is received and inspected, you’ll receive an email confirming its arrival.
You’ll then be notified whether your refund has been approved or denied.
If approved, your refund will be processed to your original payment method within a few business days.

🔔 Please note: Flat-rate shipping charges are non-refundable.

❗ Important Notes

Orders cannot be canceled after they’ve shipped.
Please allow 7–8 business days for delivery during peak or holiday seasons.
Personalized items, if offered, are not eligible for return.
Items damaged after delivery due to misuse are not refundable.

🧾 Customer Responsibilities

Please ensure all details are accurate when initiating a return. You are responsible for:

Following the return instructions
Packaging and shipping the item according to our guidelines

📬 Contact Us

Have questions about your return or refund?
Email us at: info@thebooklet.shop
Attach any relevant order info, photos, or explanations so we can help you faster.